Supporting Jobs in the UK

Talk Once have a policy not only of compassion for supporting jobs in the UK but one of logical customer service sense. It would appear however that some of the biggest insurance companies in Britain think to the contrary. They not only want to up the ante on their bottom lines when it comes to profit but they also have no consideration what so ever for delivering a quality of customer service, proven by their lack of re-action to persistent complaints that staff in overseas call centres fail to understand their needs, and in a lot of cases even the language of callers.

It doesn't matter how well an overseas operative is scripted or educated in the phrases of English they simply come from a different culture with different standards. The complaints extend not only from UK residents attempting to get quotes for their insurance products but on a more serious note they totally fail to deal with customer service issues after the event. We believe in supporting jobs in the UK by encouraging the use of British based call centres.

It's clear that companies who are using overseas call centres simply have no interest what so ever in the interests of prospective customers they are completely driven by their company profits increasing, even though overseas operations are being adopted that isn't reflected in offering cheaper car insurance or cheaper home insurance policies. When you want cheaper insurance and the concious reassurance that you are supporting jobs in a UK insurance call centre then use Talk Once, we only use locally based centres employing experienced staff who understand your needs.