Company Information

Talk Once Limited is registered as a Limited Company in England and Wales under No.5702383
Registered Office Address - 103 Bromsgrove Road, Redditch, Worcestershire, B97 4RL

Regulation Information

Talk Once Limited is regulated by the Ministry of Justice in respect of regulated claims management activities governed under the Compensation Act 2006.
Authorisation Number - CRM3167

Talk Once Limited is listed under the Claims Management Register of Authorised Businesses under this reference number.

Talk Once Limited is permitted to conduct business in relation to the following areas of compensation
• Personal Injury
• Criminal injuries compensation
• Employment matters
• Financial products/services
• Industrial Injuries
• Disablement Benefits

All cases are handled directly by Law Society regulated solicitors operating within the United Kingdom.

Complaints

Talk Once Limited take complaints very seriously and we are pro-active in ensuring all such matters are dealt with efficiently to the satisfaction of the complainant and the claims regulator.

Complaints Procedure

At Talk Once Limited we strive to achieve the highest level of customer service and we value your feedback.

Any complaints are taken seriously and should always be reported direct in the first instance by emailing the details of your complaint to support@talkonce.co.uk

We aim to resolve your complaints as soon as reasonably possible, usually within 48 hours.

If this is not possible we will send you an acknowledgment within 5 business days of receiving your complaint letting you know what we are doing to resolve it and when you can expect further contact from us. If the complaint is in direct relation to advice or actions undertaken by our panel solicitor we will correspond directly with the appropriate party at the solicitors in order to ensure the details of the complaint are addressed.

As soon as we have completed all enquiries into your complaint we will write to you confirming details of our final decision. If after 4 weeks we are not in a position to provide details of our final decision we will confirm the reasons for the further delay and provide details as to when you may expect our decision.

If after 8 weeks our enquiries into your complaint are continuing we will again confirm the reasons for this and provide details of when you should expect to receive our final decision. At this stage we will also provide an explanatory leaflet from the Ombudsman/Regulator, in the event that you wish to take your complaint further.

If you are unhappy with our decision you may appeal directly to the Claims Regulator at:

claimsregulation.gov.uk
Tel: 0845 450 6858

Talk Once reserve the right to refuse complaints that are received after six months of the actual incident of complaint.